Politique d’expédition

Shipping Policy

All SkyDefender Simulations physical products are handmade or assembled to order in Hungary, European Union.

Processing time

Processing time depends on the selected product and current build queue. The current processing time is shown on each product page. Please check the product page before ordering, especially for larger F-14 panels and made-to-order cockpit hardware.

The processing period and carrier transit time are separate. Your order ships after production, assembly and final checks are complete.

Shipping origin

Orders are shipped from Hungary, European Union.

Shipping methods and tracking

Physical orders are shipped with tracking where available. After dispatch, you will receive the tracking information by email.

Estimated transit times after dispatch

- European Union: usually 5–12 business days
- United States: usually 8–15 business days
- United Kingdom, Canada and other supported regions: usually 8–20 business days

These are transit estimates after dispatch. Customs processing, local carrier delays, holidays or local delivery conditions may affect the final delivery date.

Customs, import taxes and duties

For deliveries within the European Union, the order is shipped from inside the EU.

For deliveries outside the European Union, your country may charge import VAT, customs duties, brokerage fees or other local import costs. These charges are set by your country and are not included in the product price or shipping cost unless they are clearly shown as collected at checkout.

If your order is outside the EU and you are unsure about import costs, please check your local rules before ordering or contact us before placing the order.

SkyDefender Simulations is not responsible for delays caused by customs processing.

Incorrect shipping address

Please make sure your shipping address is correct before placing your order. If a package is returned due to an incorrect or incomplete address, the buyer is responsible for the cost of reshipping.

Lost or delayed packages

If your package appears to be delayed, please contact us and we will help check the tracking status with the carrier. A package is not considered lost until the carrier confirms it as lost.

Damaged packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and the damaged item. This helps us investigate the issue and arrange a solution.

Software and documentation

Software and documentation are provided digitally and are not shipped as physical products.